Data Integration Support Specialist (m/f) for Operations and Control Center Applications

For the PHOENIX group IT GmbH we are looking for a Data Integration Support Specialist (m/f) for Operations and Control Center Applications at our location in Fürth, Vantaa (Finland) or Goteborg (Sweden).

Your Responsibilities

  • Responsibility for the daily support and assurance and smooth operation in the environment of the data integration platform
  • Assistance in implementing  the integration, migration and maintenance of data 
  • Support of the existing EDI infrastructure
  • Responsibility for an efficient 2nd level support and if necessary transfer and coordination of the incident to the 3rd level support
  • Monitoring of the system performance
  • Assistance in a sustainable problem management and the processing of minor change requests
  • Knowledge transfer of solutions and workarounds to 1st level support teams
  • Management and monitoring of providers in the area of integration platform
  • Assistance in the transition of new and modified solutions into operation

Your profile

  • Graduate degree in the field of (business) informatics or comparable qualification
  • Knowledge of communication protocols such as EDI, FTP, AS1-4
  • Experience with Axway B2BI is desirable
  • Knowledge of the configuration and the testing of these solutions
  • Ideally experience with the operating systems Windows and/or AIX
  • Experience with ITIL processes for service operations
  • Experience in service and escalation management
  • Independent and well-structured working style, strong analytical skills
  • Service orientation and the ability to work under pressure
  • Very good English language skills, both spoken and written
  • Willingness to perform shift-work, on-call duty and occasionally work outside the regular working hours as well as at weekends or on official public holidays

Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Mrs. Alessandra Weigand. We are looking forward to your application.